Request Tracker 3.1

Request Tracker overview

Track requests made by customers and create a searchable database of problems.

Request Tracker Details

Request Tracker Review

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks of any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Changes in version 3.1:
There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful search.

Write your review

Your Name:


Rating:
5 - Excellent 4 - Good 3 - Usable 2 - Bad 1 - Awful

Review:

Software related to Request Tracker

• Easy-CSS 1.01
  For Easy Customer Service and Support. Outlook like Calendar is used.
• DataTrack System 2.6.1277
  Affordable, web enabled service management and help desk solution.
• DEKSI CRM for Linux 4.6
  Multi-platform and scalable, on demand, web Enabled CRM Software for Linux
• DEKSI CRM 5.1
  Multi-platform and scalable, on demand, web Enabled CRM Software
• WinZeal Express CRM 3.0
  Build closer relationships with your customers; be more productive & profitable
• VueChat Customer Service 1.5
  Web based Customer Service with live video/voice chat, instant messaging and CRM
• DEKSI COMMERCE 4.6
  Provides complete commerce and sales automation for your company
• Commit CRM 3.7
  Commit - CRM, Service and Billing for Small Computer Services Businesses
• BrowserCRM Professional 3.02a
  Customer Relationship Management, Email and Groupware for Linux and Windows
• WinZeal Express 1.1
  Understand and manage your customers better and be more successful.